John,

We are writing this letter today to recognize the great job Paul St. Martin did in working with us to approve the appearance of our home. Over the past three years, we have been searching for the right company to help us reach our home improvement goals. We had reached out to many companies and independent contractors asking for bids and estimations. Some of these never returned our calls, some came but never sent us their estimates, and many never even followed up on our initial inquiries. Those that did come were not very professional, offered incorrect advice, didn’t really seem to care about our vision, and frankly just seemed to be trying to make a quick buck. The experience was very disheartening. Except for Paul.

Let me start by acknowledging that I can be quite difficult to work with. I ask many questions, take my time in making large decisions, and enjoy getting the most for my investment. Over the past three years, I can honestly say Paul was the only salesman that returned our calls, came and gave estimates, followed up afterward, and offered truly honest advice on assessments about our home. He was the only one who seemed to care about our best interests. His honesty, caring nature, and most of all patience with us during this search are what we appreciate most about him. My wife and I are in agreement that Paul is one of the best salesmen we have dealt with over the years.

We look forward to working with your company and seeing the finished product, which has been many years in the making.

United Home Experts did a great job from start to finish. Mike D. made the contract with us and he knew just what we needed to get the project started. The first team came in to take down old siding and put up new. They were very efficient and professional. They arrived early in the morning and worked until late in the afternoon. Our project manager, Weuler, was very patient with us as we sampled 7 or 8 different colors of house paint! He gave us all the time we needed to make our decision and we are very happy with our choice. He also explained the sequence of the project to us which was very helpful. Our skillful carpenters worked to repair everything that needed to be done before the painting began. Finally, our painters worked very hard and put in long hours painting our house and deck. At the end of our project, they invited us to check everything to make sure all was done to our satisfaction. We appreciate the professionalism, knowledge, and interpersonal skills of all the United Home Experts that worked on our house.

Roofing and carpentry crews were first class. Roofers got the job done quickly and expertly. Very clean. Carpentry was fantastic. The finish work on and under my screen porch were works of art. My house trim and window casings look great.

Fernando is a complete professional, caring, and on top of everything. He communicated throughout the project and workday so that was aware of progress and he covered all the detail of what I needed to know or any questions I asked. Fernando has been a pleasure to work with.

Fernando’s team, Clayton, and Kjell have been professional, pleasant and informative as well. You are fortunate to have such great people represent your company!!

We are extremely pleased. Our house looks great.

Although we have a little outstanding work, I am confident in my high ratings of the staff and company, as represented by David Lamoureux. We had our house, garage and deck (exteriors only) painted; in my experience, the work crew took great care in the job, and were professional, helpful and nice. Everything looks great. We had one glitch in communications (on both sides) around the deck staining but David and the crew worked quickly to rectify the problem and we are happy with the (as yet unfinished) results. I will be happy to recommend the company.

There were a few touch ups that needed to be taken care of after the project was completed and they were very responsive and came out to address the issues. I judge people on how well they respond when there are issues, so I was pleased.

This is the second time I’ve used United and I would use you again.

I was most satisfied with the staff and salespeople that I worked with. I would like to recognize Mike Dudley for his exceptional service.

I am a repeat customer of yours. Consider me a reference!

We are pleased to recommend United Painting Company based on our very positive experience.

Following our first contact to the company United Painting promptly scheduled a walk-through to estimate our residential painting job, arrived on time, and provided a written, detailed quote on the spot for the work. Their price was competitive and fair. Manager Roy Melnick provided his direct phone number and was very responsive to our subsequent questions.

Our job had to be done under a tight deadline, and when we had formally arranged the work with United Painting they worked with us closely to be sure the job was completed on time. The paint job itself was of top quality.

Overall we experienced excellent service and professionalism from United Painting, and we recommend them highly.

I am not usually a letter writer, but had to write this one. After receiving 3 estimates for painting my house and garage, I chose the most expensive company and let me explain why. First of all your estimate was $ 300.00 more than the least expensive company. Of the three estimates I received you were the most professional in your approach. You were neatly dressed, had a decent car, and made a neat and professional presentation. You did not rush the estimate process and took time to measure the house and garage and then sat with my wife and I and explained the process and answered all our questions.

My reasoning was as follows: This guy is neat and professional in his appearance and presentation, does not rush the meeting. It stands to reason his company would exhibit the same characteristics when painting the house. My reasoning proved correct.

The time frame you quoted me was very accurate within a couple of days. I could not ask for a better crew than the one you sent to do the work. The gentlemen were very professional and courteous. They arrived promptly at 8:00 a.m. every morning and worked very hard the whole time they were here. When we were exiting or entering the house through a taped door and they were within sight of the door they came over and undid the tape for us to get in or out.

They consulted me on more than several items to check what I wanted done with the situation. Everyday they policed the property before they left and cleaned all debris and removed their equipment. Daily when they left, my property was as neat as when they arrived in the morning. I can not say enough about these three gentlemen, their work ethics and their professional demeanor. We did not hear a profane word or blasting radio or anything out of the way the whole time they were here. The only thing we can say about the whole experience is “This is the way all things should be done”.

In conclusion I refer to the old adage “You get what you pay for.” Although your price was a bit higher than the other quotes, I can honestly say we are extremely satisfied and happy with the work done and the manner in which it was done.

I will heartily recommend your company to anyone who needs painting services. Please feel free to use this letter in your presentation folder when talking to prospective customers.

Again, Thank you so much for a job well done.

Materials used were of superior quality as also was the quality of the work.

Very good attention to detail, hardworking guys, end result is impressive.

All of the work by United was done neatly and efficiently. The house looks great! The entire staff was excellent and very hardworking.

Starting with Peter, United was very professional. Adam was attentive and responsive to our demands and the crew was superb! I wish they could remodel my whole house! It was a painless experience which isn’t often the case when work is done at your home!

I’ve already started referring people to United Home Experts. The entire process was exceptional from initial contact to the completion of the last 3 major projects we had done. Nik worked with us to put together a plan that allowed us to have our roof done, installing amazing Marvin patio doors to our deck and have our house painted. The communication through the entire process was phenomenal from proposal, scheduling on site work. The onsite labor crews were very professional and had a great attention to detail and always cleaned up after each day.

The crew that painted my house was excellent. They were all hardworking and very polite. Everything was kept neat and clean. The workmanship was of a very high level. The attention to detail was superb.

Very neat, very organized. Great Job!

Very hard working crew from start to finish. Three different colors all look like they belong. Clean & neat, great clean up. You would not even know they were there, except for the great paint job.

Excellent work. We are very pleased and would use United Painting again. The crew was very professional.

In addition to doing a quality job, the staff showed up on time and worked hard. They are good at what they do and are accommodating with other work that was being completed.

Excellent work. Two very good workers.

These guys were great!

Thank you for completing the work in a timely and professional manner. The gray paint that had to be matched in order to touh up the back of the house matches PERFECTLY. Great job!!

Eric was extremely courteous and willing to do what it took to ensure we were happy with the job!

Dependable, responsible, professional — a pleasure to work with! I would gladly recommend to others.

Moises & his crew did an excellent job on our house, shed & deck. He answered all our questions & made great suggetions. Everyone worked very hard throughout the long hrs. they put in. Thanks for everything!

Thank you for the extremely hardworking crew!

Very professional, hardworking & courteous staff. I will definitely use them again! Great job!

The crew was very professional, conciencious, & hard working! They were also very attentive to our questions & comments & paid great attention to detail. Thank you for going above & beyond the work scope.

I appreciated the extra effort on the back wall near the deck. Thank you. The guys were great.

Wonderful job! Great crew! Very hardworking and thorough! Would definitely use United again!

We are pleased with how the job was done overall and the final results. The crew was professional and they quickly and effectively corrected several problems as they occurred.

We’re very pleased with the house. Thank you and the crew for all the work.

Good job!

Good job- I would recommend!

Wonderful job! Great attention to detail! Everything is perfect! Send Alex and his partner next time!

We are very pleased United Painting was able to complete the work ahead of schedule at a very reasonable cost. The crew was very pleasant & unobtrusive. I recommend them. Great job!

Your entire crew performed with an extraordinary & very professional attitude. From day one they worked with dedication as if the house was their own. I would recommend your company based on your approach to wanting the job done the right way!

Everyone was wonderful, kind, considerate and extremely pleasant to have around. The work was great, I’m very pleased!

Excellent job! Fast! Quality work!

It’s as good a job as we’ve ever had done. I will recommend them to anyone, and would welcome them back. Thank you!

Supervisor and crew are very nice and responsible.

Very nice job – happy with the results. The staff was courteous & very reliable and they showed up when they said they would.

Reasonable estimates. Good follow-up.

Very happy overall with job.

Eric & his team were professional, courteous & very neat! They did all the little things I had to have done & were very happy to do so. The entire job was done w/ care & concern for my wishes.

We can’t say enough about how pleased we were with the crew you had paint our house. They worked hard & long even though the days were unbeliebably hot. They did everything you said they would do & then some. They were great!

The scope of the work completed here required a few teams of men, all of whom were skilled, courteous and professional They were punctual, detail oriented, & very willing to answer questions & keep us updated on progress. We are very satisfied customers.

The team was very wonderful to work with and very efficient!

The staff was very professional, hardworking, and neat. They did a great job

It was a pleasure to work with your crew! Thanks!

Overall, a good experience. This is a very hard-working crew. Extremely nice guys. Want to please.

Very good workers and quality of work. Good materials (masonry board). I thought it would be a noisy, dusty job, but it was not bad at all!

Very friendly and efficient. Did very good job of masking off doors, windows, & covering shrubs.

Very polite, courteous, and hardworking group.

Want more could one want? Everything happened like they said it would, the result is great, and I (and my neighbors!) am happy! All my little concerns were promptly addressed along the way. The guys were agreeable at all times. Hooray!

We love the fiber cement siding and the way paint looks on it as well as the lower maintenance, better insulating qualities and beauty of the product sold us.

Eric and his crew did a good job on the carpentry and painting on my house. They did a great job of cleaning up the old wood. They were also a friendly and courteous bunch of guys.

Eric & his crew took pride in the work they did to our home. They were very polite & always informed us of their status. We are very happy w/ the carpentry & painting. We would highly recommend Eric & his crew. Thank you for a job well done!

The house looks great. Very nice job.

Super job! The crew was great — meticulous, careful, courteous, timely, efficient, friendly, and more. The repaired walls look great on this old Victorian. I will definitely call you again if I need more painting.

Erik & the United painters prepared the house for sanding carefully covering the windows, neat & tidy, and cleaned up the premises everyday. The result is a beautiful looking paint job and was done throughout a challenging weather situation.

Painters were very pleasant, punctual, friendly. They worked quickly and thoroughly. I would recommend them highly. Work place was kept clean.

Orlando and his team did a fantastic job!! They worked non-stop, were clean, dependable and courteous. I would definitely recommend them moving forward. Again, I can’t say enough about how wonderful they were to work with.

After having such a great experience with the siding, we were confident that the painting crew would exceed our expectations as well. And they did. They were early, stayed late, listened to our concerns & addressed them right away. They were great.

We were very pleased with the crew and the job they did. The house looks great. Any questions or concerns we had were answered/resolved immediately. Would definitly use them again.

This is the 2nd time I’ve used your company to paint for us. As usual, your employees were courteous and worked very hard. I’ll be back!!

Good Job!

With the painting now done I cannot tell you how good the job looks. I’ve had a number of neighbors stop by to comment on the job and now that it is painted the comments flow.

Great team! Everyone did a fantastic job & I am impressed.

Very hard working. Job went quickly and efficiently. Fernando is an excellent leader.

Excellent service – very professional.

The value of your product & service is excellent: from the initial estimate to the subsequent communications, the operation is a delightfully organized, fair and quality experience. I ENJOYED having my house torn apart…how happy can any customer get?!

The siding contractors were exceptional, as well, and did a fine quality job. Hard working crew and accommodating

Great workers! Friendly & customer service focused. Welcomed feedback and any improvement wanted. On the job early and stayed late each day. Very nice to my 20month old son, too!!

I have been very pleased from the beginning of the process. John Sr. was very pleasant to deal with concerning the estimate. Marcello and the rest of the crew did an excellent job and were pleasant. Marcello was especially helpful- answering ??’s, etc…

Everyone was very hardworking!!

Very Pleased- Thank you.

Working with your team on a large scale siding & painting job for our house was an incredibly positive experience. The siding has just been completed & the finished product looks amazing. Adam L & Ricardo made the process painless.

Crew was professional and courteous. Started on the date agreed upon and finished earlier than planned despite losing 3 days from the weather. Overall, we are pleased with the results.

Absolutely fantastic, awesome, smashing job- perfect! I would highly recommend this team of professionals to anyone. PHENOMENAL JOB!!

Very courteous. Always on time, very professional. They did a great job and worked very hard.

Alemao and Francesco did a great job. Thank you!

I was very impressed with the panting crew. Very professional, great demeanor. Wonderful quality of workmanship. I would highly recommend the service. I most certainly plan to use them again.

Great job! Everyone tells us how great our house looks!!

Thank You!!!!!

Hardworkers even in the heat. They did everything I asked them to do.

Great work!!

The crew was very efficient, thorough, and courteous.

Excellent quality of work. I’ll definitely recommend United Painting (I already have)!

Alex and his crew did a fantastic job. He answered all of our questions, and when he didn’t know the answer he promptly spoke to the PM and got one for us. They were very professional, accomodating, and courteous.

The crew was very nice and they left everything clean and tidy. The paint job looks great. We are really pleased with it!!! Thank you.

I thought you did a very nice job, and for the size of my house, did it in good time. Cleanup was fine. Nice crew.

Excellent job; just like all the others you have done for us.

Great team! Great job! Would be happy to recommend to others!

Thank you for your hard work!!!!

Good Work!

Everyone I dealt with at United Painting- From the receptionist to the owner to the painting crew- was courteous, helpful, and knowledgeable. My house came out fabulously, with (much appreciated) attention to detail on the part of the painting crew.

Staff was very professional, accomodating and easy to work with- I appreciated their work!

The service we received was second to none. We are thrilled with the results and are happy and pleased with how the job unfolded — without pain! The guys were a great team and I would hire United again and again. Thank you!

United did our roof a few years ago. We were pleased then and we are again pleased with the work done this time. Thank you.

Good work! The house looks great and the crew was very hardworking and neat!

We couldn’t be more pleased with your company. Every interaction with your staff was pleasant and accomodating. Thank you. We will be sure to send referrals your way!

Good job! They are great people; very polite and neat. The best!

All the workers were polite and easy to work with. They worked extremely hard even during adverse weather conditions.

The painters were great! They paid attention to detail and were careful with their work. They completed the job in 3 days and were very through.

The crews did an excellent job. They cleaned up each night and always were available to speak about the progress of the work. Jones is a professional who ensured our satisfaction.

We’ve received many positive comments on the painting!Your crew was great and the PM was superb. He was conscientious, careful with shrubs and landscaping, pleasant and cooperative.United can be proud to have such representation from your company.Thanks!!

The service was great! This is the third time I’ve used United and have always been extremely satisfied. Jones has led the team each time and he is extremely professional.

The crew arrived punctually, worked a long, full day, and cleaned up each evening. It was a pleasure to have them around. The house looks wonderful and we are all extremely pleased!!!

We were totally satisfied with the crew. All work was performed with a high degree of competence, diligence, and attention to detail. Each and every worker was professional, friendly and displayed a pride in their work. We would highly recommend United!

The crew was fabulous! They were hardworking and very pleasant. Our house looks amazing and we couldn’t be happier. Thank you!

A fantastic crew! They did a wonderful job, were polite and friendly, and went above and beyond to please us. I would hire them back in a heartbeat!

I was very pleased with the results of the job. It took less time than I expected and the crew was very neat and thorough. I appreciated the flexibility of the project manager who agreed to meet me for touchups the following morning.

Many thanks for your patience, your attention to our requests and most of all to your diligent, courteous crews who helped make this project such a success for us. Enjoy your holidays.

The crew was professional, thorough, courteous, and neat. They did a great job!!!

We had our condo fence painted by United. We were very impressed by the job. The job was very nicely done & the painter were courteous, friendly & helpful. We’ll recommend you to our friends and use you in the future.

Very nice workers — place looks great. Stayed until dark! Seemed to work non-stop.

Very good work!!

Thanks so much John for all your help and the wonderful job your company did for us (great clean up too by the way!) Happy Holidays to all of you!

I have worked with this crew on many projects so it was a pleasure having them work on one that was actually for me and not a client. My husband was very impressed with the quality of the work and I will be referring you to a neighbor shortly!

We are very impressed with your staff. Your forman, Marcello, was a true professional and very accomodating. Excellent customer service. We would highly recommend United Painting.

The crew did a good job and completed the project on schedule. They were polite and neat. I am very pleased.

Excellent workers, very polite. They were neat and did an excellent job. Always picked up after themselves and worked in a safe manner. They were always busy and never goofed off.

The work was done in a very professional and efficient manner. The crew was fabulous and I would highly recommend them to others and use them again.

Exceptional job! The crew focused in on all the details and they were great to communicate with. I was very impressed with the number of workers on the crew and the speed in completing the project. The neighbors are commenting on how great my house looks!

The team was professional, well organized, and worked steadily toward a timely completion of the job. Windows were covered to prevent them from being inadvertently sprayed with paint. The crew was extra careful when painting next to my neighbor’s plants.

Excellent work ethic, efficient, neat, and thorough. The painters worked long days and despite the hot temperatures, kept their standards high, never sacrificing quality and never demonstrating a “just get it done”attitude. Thanks for a job well done!

Thank you very much. The work crew was super fast and the clean-up was thorough. Patrick was courteous and very professional.

I just wanted to send an email letting you know how pleased we were with the work Leo, Jake and Antonio did when prepping and painting our home. They worked very hard to be sure the work they did was of the highest quality. Any questions I had, Leo answered respectfully and with an explanation. Should a question arise he was unable to answer, he referred me to someone who could, mainly you. I appreciate your efforts too. You were always easy to reach and were able to answer all questions, making sure to forward any concerns to the painters, if need be. As you know, the painters worked long days and despite the hot temperatures, kept their standards high, never sacrificing quality and never demonstrating a “just get it done”attitude. I was also impressed with how independently they worked. They rarely had questions for me. This allowed me to come and go freely and trust they were doing a thorough job in my absence. My husband has even higher standards than I given he is more familiar with the type of work the men were asked to do and was hoping they would meet his expectations of quality work. He too was very impressed with their work, including the detailed caulking and is equally pleased with the results. The work exceeded his expectations.

I am very pleased with the results and the speed in which everything was accomplished!!

Great crew. They were wonderful and worked very hard. I was extremely pleased with their work and would highly recommend United to anyone. In fact, my neighbor was very impressed and is planning to do her house next year and plans on calling you. Thanks!

Jones and his crew was efficient and professional. They did a great job!!

My house looks great. Good job!

It was a pleasure to work with Wesley, Jay, and the rest of the staff. The quality of work and fast completion was A+

Your guys did a GREAT job painting my house. I’m so glad I chose your company

This was quite a large job — replacing old heavy aluminum sliders with good quality Marvin windows. Marvin referred us to United Home Experts, and we went through the process with UHE without comparison shopping or pricing. Given the price, we were a bit nervous — and our own contractor (for many jobs) said he could have done it for 15-20% less. However, the job was done so well that we were really pleased that we did the job with you.
Nik Carlson was the sales person who helped us figure out exactly what needed to be done. He conceptualized the job well, gave us options, and helped us to decide to move forward with the work.
The most critical person for the implementation of the project was Alex DeAlmeida, the supervisor and coordinator of the construction work. He was just terrific. We could not have been more happy with him and his management of the work. It was complicated — after the job started, we realized we needed to have a large room painted before the windows/sliders and trim were installed. I felt quite anxious asking to add in the job. Alex agreed it was important and just arranged for a painter to come at the critical moment, without any resistance. Much of the actual installation took place while we were out of the country. Alex managed this without difficulty. For a short time, he had to be on leave, but he arranged another supervisor to step in, and this occurred without a hitch. As one set of windows were being installed (in the outer building), ants and dry rot was discovered in one wall. This was added to the project and done well. Toward the end of the project, there were a number of issues left on the punch list. Step by step, the team finished everything off. Alex offered to arrange a rug cleaning. When the rug cleaner was not prepared to go the extra step of turning a huge rug 180 degrees, moving furniture etc, Alex came out personally, managed it, did what we asked (though I felt we were asking too much), leaving us with by far the best rug cleaning we have had done on several rugs in the house. We also asked and were allowed to add a few things to the dumpster parked in front, saving us from the cost of separate pickups etc. There was one glitch — some blinds from my office windows seemed to have been accidentally thrown away. Alex organized replacements — though in this one case, I would say, not as good as the originals. But from start to finish, we felt the management of the job was superb. The craftsmen and the quality of their work were excellent — and the most critical finish carpenters were especially outstanding. We really appreciated being able to add on the extra jobs as we went along — small in relation to the overall job, but extremely important to the outcome of the project.
Probably the most important skilled worker whom we got to know was Josh, who did the final woodwork and staining. This was all quite delicate — matching hardwood trim from 50 years ago. He did a wonderful job — and was a delightful person.
We have had many jobs done in our house over the past 25 years. We haven’t done cost comparisons with UHE, so I don’t know how UHE would compare in terms of cost. But we certainly felt this was the best quality work we have had done on this house. So we are delighted.
The Christmas gift was nice. We appreciate it. We most appreciate, however, the high quality of the work and the excellent supervision!
Best wishes to you all for the season.