We are writing this letter today to recognize the great job Paul St. Martin did in working with us to approve the appearance of our home. Over the past three years, we have been searching for the right company to help us reach our home improvement goals. We had reached out to many companies and independent contractors asking for bids and estimations. Some of these never returned our calls, some came but never sent us their estimates, and many never even followed up on our initial inquiries. Those that did come were not very professional, offered incorrect advice, didn’t really seem to care about our vision, and frankly just seemed to be trying to make a quick buck. The experience was very disheartening. Except for Paul.
Let me start by acknowledging that I can be quite difficult to work with. I ask many questions, take my time in making large decisions, and enjoy getting the most for my investment. Over the past three years, I can honestly say Paul was the only salesman that returned our calls, came and gave estimates, followed up afterward, and offered truly honest advice on assessments about our home. He was the only one who seemed to care about our best interests. His honesty, caring nature, and most of all patience with us during this search are what we appreciate most about him. My wife and I are in agreement that Paul is one of the best salesmen we have dealt with over the years.
We look forward to working with your company and seeing the finished product, which has been many years in the making.
in Ashland, MA
I hired United Home Experts to reside my English Tudor home. I am a retired engineer and a quality fanatic. I also managed a large manufacturing division. This is the finest, most professional, friendly, customer-centric, company that I have done business with. The crews, project manager, and salespeople are top-notch. Get this! How often does the CEO of a company this large actually make an unannounced site visit to check on the quality of the job and to be sure the customer is fully satisfied?! Well he did on this job! Hire them!
in Millbury, MA
I would absolutely recommend United! They were thorough throughout the whole process of our renovation — from our initial call to completion to project. Tim and staff were consummate professionals. They took the time to hear our concerns and expectations and address them with clarity and honesty throughout the reno process. We never felt pressured into any “upselling” that usually happens with other competitors. It felt that our best interests were always the priority and the experience was so refreshing! All United employees seem to take great pride in their work … as if they were working on their own home. The craftsmanship and attention-to-detail was the best I have ever experienced and kept both my wife and I at ease. They made our home exactly the way we had envisioned it and couldn’t ask for anything more!
in Walpole, MA
We are very pleased with the outcome of our siding project. The crew was great. They were friendly and worked quickly. They replaced an area they had completed because it was not up to their quality standard. (I’m not sure we would have noticed.) Our job was scheduled and completed within the aggressive time frame we requested. This was a pleasant surprise, as I didn’t think there was a chance they could squeeze it in. Erik was great about communicating any issues that were encountered during the job and resolving any punch list items once the crew was done. We would certainly recommend UHE to others. Thank you!
in Framingham, MA 01701
United Home Experts did a great job from start to finish. Mike D. made the contract with us and he knew just what we needed to get the project started. The first team came in to take down old siding and put up new. They were very efficient and professional. They arrived early in the morning and worked until late in the afternoon. Our project manager, Weuler, was very patient with us as we sampled 7 or 8 different colors of house paint! He gave us all the time we needed to make our decision and we are very happy with our choice. He also explained the sequence of the project to us which was very helpful. Our skillful carpenters worked to repair everything that needed to be done before the painting began. Finally, our painters worked very hard and put in long hours painting our house and deck. At the end of our project, they invited us to check everything to make sure all was done to our satisfaction. We appreciate the professionalism, knowledge, and interpersonal skills of all the United Home Experts that worked on our house.
in Wayland, MA
Roofing and carpentry crews were first class. Roofers got the job done quickly and expertly. Very clean. Carpentry was fantastic. The finish work on and under my screen porch were works of art. My house trim and window casings look great.
Roofing, Carpentry and Painting
United Home Experts sets the standard of excellence in their professional services, safety, and customer service. They worked around our schedules and unpredictable weather to ensure the siding was repaired quickly to mitigate further damage. The team went above and beyond to match the color of the new siding to the rest of the siding even though the color technically didn’t exist because the rest of the siding has faded over time!
in , Framingham, MA